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541-957-8654
541-957-8654
Headquartered in southern Oregon with contact centers in Roseburg, Coos Bay and Grants Pass, First Call Resolution is the most respected call center and business process provider in the outsourcing industry.
Our capabilities include outsourced customer service, technical support, sales, claims handling, as well as a wide array of business process solutions across industries such as insurance, high tech, telecom, consumer products, prepaid, wireless, medical, financial, healthcare, mobile technologies, social media and e-commerce.
First Call Resolution supports Fortune 500 as well as small to mid-size clients on programs of all scopes and sizes. We pride ourselves on our unique capabilities to customize outsourcing solutions to fit any and all client requirements, whether you are looking for dedicated or shared support models. In addition, with 24 x 7 x 365 coverage and over 900 workstations, we possess the capability to handle around the clock, follow-the-sun outsourcing needs.
With an innovative, client-focused approach to building outsourced contact center solutions using our high quality US-based workforce, First Call is the outsourcing industry's most respected provider. We look forward to helping you realize your strategic outsourcing goals in true partnership manner.
Deliver what is promised and always be Client focused
Earn respect by treating each and every employee fairly
Always be fair and honest in our dealings
We strive to be the most respected outsourcing provider in the industry. Our corporate mission is to provide the highest possible quality at the lowest cost domestic based call center solutions for our clients.
We believe in putting our clients first. Flexibility, creativity, customization, on-the-fly thinking, executive level commitment and low cost, high quality Oregon-based delivery centers that can be ...
These are exciting times at FCR. We are continually growing as a company and adding new solutions and capabilities. In this section, you can learn more about recent company news releases.
